Customer Support
The Bit9 Support team is available to assist you Monday through Friday 8:00 a.m.-8:00 p.m. Eastern Time with all pre- and post-sales questions or issues you may have about Bit9 products and services, their implementation, configuration, and operation.
Support Contact Information:
Phone: 877 BIT9-098 (877.248.9098)
E-mail: support@bit9.com
Web: http://www.bit9.com/contact/support.php
Online Documentation:
Bit9 Support maintains online copies of the current, and last, version of the Parity product documentation.
Please follow this link for access: Doc: http://www.bit9.com/supportfiles/documentation/
Online Case Management and Knowledgebase:
Bit9 has partnered with Salesforce.com to allow our customers direct access into their Support case records.
Users may:
- Open a new case
- Query/update existing cases
- Research the Knowledgebase for solutions to questions
Access to the SalesForce portal requires registration; please fill out the form below to initiate the creation of a User ID and Password.