Customer Support

The Bit9 Support team is available to assist you Monday through Friday 8:00 a.m. – 8:00 p.m. Eastern Time with all pre- and post-sales questions or issues you may have about Bit9 products and services, their implementation, configuration, and operation.

Online Case Management and Knowledgebase

Bit9 has partnered with Salesforce.com to allow our customers direct access into their Support case records.

Users may: Open a new case, Query/update existing cases, and research the Knowledgebase for solutions to questions.

Customer Portal

Access to the SalesForce portal requires registration.
Registered Users may access the portal here.

Support Contact Information

Phone: 877 BIT9-098 (877.248.9098)
E-mail: support@bit9.com

International Toll-Free Phone Numbers

United Kingdom: 0808-234-9981
Germany: 08001830993
Sweden: 020791630
Belgium: 080078766
Switzerland: 020791630
Israel: 1809315789
South Africa: 0800999927

Online Documentation

Bit9 Support maintains online copies of the current, and last, version of the Bit9 Solution documentation.